By Blessing Kemlo
Emotional intelligence is the ability to recognise emotions in yourself and others and respond thoughtfully. In the workplace, it can support communication, problem-solving, decision-making and constructive relationships.
Four dimensions of emotional intelligence
- Self-management: staying thoughtful and purposeful when emotions run high.
- Self-awareness: recognising how your feelings, beliefs and habits influence your behaviour.
- Social awareness: noticing social cues and considering what others may need in a situation.
- Relationship management: communicating clearly, handling conflict constructively and building positive working relationships.
Practical ways to strengthen emotional intelligence
- Reflect regularly. Keep a journal, notice automatic reactions and consider feedback you receive.
- Receive criticism with curiosity. Pause before responding and identify what you can learn.
- Use conflict to understand. Ask questions and consider the other person’s perspective rather than avoiding every difficult conversation.
- Read the room. Pay attention to tone, context and the needs of people around you without assuming you know what they feel.
- Listen actively. Make space for other views and ask follow-up questions before offering solutions.
- Speak up respectfully. Share ideas and concerns clearly when they matter.
- Work with people’s strengths. Adapt your approach to different working styles and help colleagues contribute effectively.
Emotional intelligence is a skill that can be practised over time. Greater self-awareness, thoughtful communication and a willingness to learn can benefit your work and your relationships beyond the office.
Govel Fraser — Unlocking Dignity Through Opportunity.